Reference
AI Chatbot Glossary
Plain-English definitions of the key terms behind AI chatbots, training, and modern customer support automation.
AI Chatbot Training
The process of feeding your AI assistant content — website pages, help articles, product docs — so it learns to answer questions specific to your business. Konvoq automates this: point it at your URL and it ingests everything in under 60 seconds at 20+ pages per second.
Chatbot Persona
A persona defines how your AI communicates — its tone, expertise, and behavioral priorities. A legal SaaS might need a formal, precise tone; a DTC brand might want conversational and friendly. Konvoq's Persona Builder lets you configure this without writing any prompts.
Hybrid Support
A model where AI handles routine questions automatically and hands off complex or high-value conversations to a human agent — with the full conversation context passed along so the customer never has to repeat themselves.
Conversation Flow Builder
A no-code visual tool for designing multi-step chatbot interactions. Drag and drop message nodes, conditions, and actions to define how your chatbot guides users through tasks like booking a demo, qualifying a lead, or routing a support ticket.
Website Scraper (for AI)
A tool that automatically crawls your website and documentation, extracts text content, and converts it into structured knowledge your AI can use. Konvoq's scraper processes 20+ pages per second and completes training in under 60 seconds.
AI-to-Human Handoff
When an AI chatbot transfers a conversation to a live human agent — triggered by complexity, user request, or business rules like high purchase intent. Konvoq passes the full AI conversation summary to the human for seamless context.
Chatbot Knowledge Base
The structured collection of information your AI uses to answer questions, built from your website, help docs, FAQs, and product content. The quality and coverage of your knowledge base directly determines answer accuracy.
GEO — Generative Engine Optimization
The practice of structuring your content so AI search engines (Perplexity, ChatGPT, Google AI Overviews) can accurately extract and cite it. GEO focuses on clear structure, schema markup, factual depth, and answering specific questions directly.
AEO — Answer Engine Optimization
Optimizing content to appear in zero-click answers, voice search results, and LLM-generated responses. AEO prioritizes direct, specific, well-structured answers to common questions — exactly what FAQ schema and glossary pages are designed for.
Ready to put these concepts to work?
Konvoq handles the AI training, persona setup, hybrid handoff, and flow building — all in one platform.