Our commitment to fair billing and straightforward payment resolutions.
Konvoq subscription payments are processed securely through our third-party payment provider, which manages billing operations, invoicing, tax handling, and payment settlement based on your region.
Your payment details are handled entirely by our payment provider and are not stored on Konvoq servers.
Konvoq offers a 14-day money-back window for eligible purchases.
If your request is submitted within 14 days of the original transaction date and meets policy conditions, the payment can be refunded to the original payment method.
Refund requests must be submitted to support@konvoq.com within 14 days of the original transaction date.
To speed up verification, include your purchase email, invoice or receipt reference, and transaction date.
Once approved, refunds are initiated to the original payment source.
Processing duration depends on your bank or card provider and is typically completed within 5 to 10 business days.
Paid plans may renew automatically according to the selected billing cycle.
You may cancel any time to prevent future renewals. Cancellation does not retroactively shorten the active billing period.
If you see unexpected charges, contact Konvoq support at support@konvoq.com before filing a chargeback.
Direct chargebacks may delay investigation and can temporarily limit account access during dispute review.
This policy may change to reflect legal requirements or billing process updates. The latest version will remain published on this page.
Billing and refund support: support@konvoq.com
Sales and subscription inquiries: sales@konvoq.com