Transparent and robust data practices designed to protect your business and your customers.
This Privacy Policy explains how Konvoq, operated by Konvoq Private Limited, collects, uses, stores, and safeguards personal and business information when you use our website, dashboard, APIs, and AI support features.
By using Konvoq, you acknowledge this policy and agree to the data practices described below.
We collect information needed to provide and improve the service.
Konvoq uses collected data to deliver core functionality, secure accounts, support users, and maintain service quality.
To generate responses, Konvoq processes conversation inputs and selected knowledge data through third-party large language model (LLM) infrastructure providers. These providers operate under their own data processing agreements and do not use your data to train their foundation models.
Konvoq chatbots are AI systems. End users interacting with a Konvoq-powered widget are communicating with an automated AI — not a human. Operators are responsible for ensuring this is disclosed to their end users in accordance with applicable laws.
AI outputs are probabilistic and may be incomplete or inaccurate. Customers remain responsible for reviewing business-critical responses before acting on them.
Konvoq does not sell personal data. We share data only with service providers that help us operate the platform under contractual controls.
We retain data only as long as required for service delivery, compliance, and legitimate operational needs.
Retention windows vary by data type and account plan. Customers can request deletion through support channels, subject to legal or security obligations.
Konvoq applies layered safeguards including encrypted transport, access controls, and monitoring controls designed to reduce risk.
No system is fully immune to threats, but we continuously improve our controls and incident response practices.
Depending on your jurisdiction, you may have rights to access, correct, export, restrict, or delete your personal data.
Requests can be made by contacting our privacy team.
Konvoq services may involve processing in multiple countries. Where required, we use appropriate contractual and operational safeguards for cross-border transfers.
We may revise this policy to reflect legal, product, or operational changes. The current version and update date will remain available on this page.
For privacy questions or data requests, contact: support@konvoq.com
Operator: Konvoq Private Limited (Konvoq)