The AI Chatbot for Ecommerce That Answers Every Product Question — Instantly
Train Konvoq on your exact product catalog. It answers sizing, shipping, returns, and specs the moment a shopper asks — 24/7, without a support agent.
Every Unanswered Product Question Is a Lost Sale
Your store gets AI support in under 3 minutes
64% of online shopping happens evenings and weekends, when your team is offline. Shoppers don't wait. They don't submit a ticket and check back tomorrow. They go back to Google and buy from the store that answered them first.
Shoppers decide within 7–10 seconds whether your store is worth their time. Sizing questions, spec comparisons, shipping estimates, compatibility checks — every unanswered query is a 10-second clock running out.
Up to 30% of ecommerce returns happen because buyers weren't confident at checkout. They guessed on sizing. Assumed compatibility. Bought anyway — and returned it when they were wrong.
Meanwhile, your support team spends 60–70% of their time answering questions your product pages already contain the answers to. Questions an AI chatbot handles in 0.5 seconds.
Konvoq: The Ecommerce Chatbot That Learns Your Store, Not Just Your FAQs
Most chatbots answer from a fixed script. Konvoq reads your actual product data — SKU descriptions, size guides, shipping rules, inventory levels, and return policies — and answers from that.
Beyond Generic Answers
A shopper asks "Will a Medium fit me if I'm 5'9 and 165lbs?" Konvoq checks your sizing chart and answers accurately. A shopper asks "Can I get this before Friday?" Konvoq checks live shipping data and gives a real estimate. No ticket. No wait. No agent.
Purpose-Built for Ecommerce
This is not a generic support bot. It is a product-trained AI chatbot for your specific ecommerce store — built to answer the questions that stand between a browser and a buyer.
Store Assistant
Konvoq AI
Set Up Your Ecommerce AI Chatbot in 3 Steps
No Developer Needed
Step 1 - Train on Your Store
Connect your product pages, SKU catalog, size guides, shipping rules, and help documentation. Konvoq reads your store content and learns your inventory, policies, and product details in minutes. Every answer it gives comes directly from your data — not a generic knowledge base.
Step 2 - Customize the Experience
Set your brand tone, define escalation rules, and decide when to hand a conversation to a human. Customize the chat widget to match your storefront — colors, persona, response style. It should feel like your store, not a third-party plugin.
Step 3 - Deploy and Go Live
Add one script tag to Shopify, WooCommerce, or any custom storefront. Your AI chatbot is live in under 3 minutes. No workflows to build. No developer required. No long onboarding process.
Everything a Shopify or Ecommerce Store Needs From an AI Chatbot
SKU-Level Product Intelligence
Konvoq doesn't just read your homepage — it reads every product. Descriptions, variants, sizing charts, compatibility notes, material details. When a shopper asks a specific question about a specific item, Konvoq answers from that item's actual data. Not a guess. Not a generic response. The right answer, for the right product, every time.
This matters most for stores with large catalogs where customers ask technical questions that generic bots can't handle. Electronics, apparel, home goods, auto parts — anywhere product specifics drive purchase decisions.
Order Tracking and Shipping Answers
"Where is my order?" is the most common support ticket in e-commerce. With Konvoq, it stops being a ticket entirely. Connect your logistics data and shoppers get real-time order status, delivery estimates, and tracking links — directly inside the chat. Your support team handles the exceptions. Konvoq handles the volume.
Cart Recovery and Abandonment Prevention
Seventy percent of online shopping carts are abandoned before checkout. Most of those abandonments happen because of an unanswered question — not because the shopper changed their mind. Konvoq detects hesitation signals on product and checkout pages. When a shopper lingers on the cart page or starts to exit, Konvoq opens with a relevant, non-intrusive message: "Still deciding? I can check stock, confirm delivery times, or answer anything about this item." One message at the right moment recovers carts that no popup ever could.
24/7 Product Q&A — No Agent Required
Your store gets traffic at 11 pm. At 6 am. On Sundays. Konvoq answers product questions around the clock with the same accuracy as your best support rep — because it's trained on the same knowledge they use. Sizing questions. Compatibility checks. "Does this come in blue?" "What's the return window?" Every repetitive question your team handles daily gets automated. Your agents focus on the conversations that actually need them.
Smart Human Handoff With Full Context
When a conversation needs a human — a complaint, a complex refund, an enterprise order — Konvoq doesn't just transfer the chat. It sends the agent a full summary: what the customer asked, what was answered, what their cart contains, their detected intent, and a recommended next action. No repeated questions. No lost context. The agent picks up exactly where the AI left off, with everything they need to resolve it fast.
Brand-Native Experience
Konvoq looks and feels like part of your store. Customize the widget design, conversation tone, persona name, and response style to match your brand exactly. Shoppers interact with your AI — not a visibly third-party chatbot bolted onto your site.
Real E-commerce Problems Konvoq Resolves Without a Support Ticket
"What size should I get?"
A shopper is looking at a jacket. They're between a Medium and a Large. Instead of guessing, they ask Konvoq. It asks two quick questions — height and usual fit preference — checks your sizing chart, and recommends the right size with a reason. The shopper buys with confidence. The return never happens.
"Will this arrive before the weekend?"
A customer needs a gift by Saturday. It's Thursday evening. Your support team is offline. Konvoq checks live shipping data, calculates the delivery window for their location, and tells them exactly whether express delivery makes it in time. If it does, they buy. If not, Konvoq suggests an alternative that will arrive on time. Either way, the conversation converts.
Shopper Is About to Leave the Checkout Page
A visitor has been on your cart page for 90 seconds. They're hovering near the back button. Konvoq detects the hesitation pattern and opens with one message: "Still deciding? I can answer any questions about this item before you go." That single, well-timed message answers the last objection standing between a visitor and a purchase. No discount needed. No popup. Just the right answer at the right moment.
"Is this compatible with my setup?"
A customer is shopping for electronics, auto parts, or software. They need to know if a product works with what they already have. Konvoq reads the product's compatibility notes, spec sheet, and FAQ content — then answers directly. The customer gets a confident answer in seconds. The support ticket never gets written.
What E-commerce Teams Say After Switching to Konvoq
"We went from 300 tickets a day to under 40. The sizing questions alone were killing us — now Konvoq handles them all automatically."
"Cart recovery alone paid for Konvoq in the first week. It catches the shoppers we used to just lose."
"I had it live on our Shopify store in 4 minutes. I'm not technical at all, it was genuinely that simple."
Works With Your Ecommerce Platform — Shopify, WooCommerce, and More
Konvoq connects to your existing stack without a rebuild. Whether you're running Shopify, WooCommerce, Webflow Commerce, Magento, or a fully custom storefront — one script tag deploys it instantly. No app review. No platform-specific limitations. No developer required.
Already using a helpdesk?
Konvoq hands off conversations directly into your existing ticket queue with the full conversation summary, buying intent signal, and recommended next action already attached. Your team works in the tools they know. Konvoq adds the AI layer on top.
Frequently Asked Questions
About AI Chatbots for E-commerce
Your Customers Are Asking Questions Right Now.
Make Sure Konvoq Answers Them.
Every minute without Konvoq is a product question going unanswered, a cart being abandoned, and a sale going to a competitor who has AI support. The shopper who couldn't get a sizing answer at 11 pm isn't waiting until morning. They're buying somewhere else right now.
It takes 3 minutes to change that.